The Customer Accepts the Described Refund Policy
Refund requests are handled on an individual basis. The refund policy outlined in this does not guarantee a refund. Multiple factors are considered, including (but not limited to): the number of followers received, the date of payment, events of force majeure, the contract period binding if applicable, the order type, previous experience with the Service, and Customer Support feedback.
Refunds are given at the Company’s sole discretion, but never before a resolution or refill is attempted. Before requesting a refund, the Customer must contact Customer Support for assistance.
If a refund is granted, the credit will be refunded as cash into Social Agni credit wallet for future orders. This typically occurs within 24-48 hours of approval. The refund will not be issued to the original customer’s bank account or any other payment method.
Refunds for Orders Not Received
Refunds for undeliverable orders are handled on a case-by-case basis. A refund may be issued at the Company’s sole discretion if the following criteria were met prior to the Customer placing the order:
- The Customer’s Social account was made public and remains so.
- The customer entered the proper Social username.
- The customer did not change the username of their social accounts before the order was completed.
- The account or post is still active and has not been removed.
- Instagram’s guidelines were followed, and the account or post was not restricted or removed.
- The order has been placed for at least 72 hours.
- The Customer has already requested assistance from our support team, and at least 72 hours have passed since an unsuccessful resolution or refill attempt.
Refunds due to a decrease in followers or likes, as well as incomplete or slow orders
Requests for refunds based on Service interruptions are handled on an individual basis. Requests may include, but are not limited to, slow service delivery, a drop in the number of followers or likes following delivery, or orders that are incomplete. While the Company strives to provide the best Services possible, the Company is under no obligation to honour refund requests. Instagram may delete accounts that have been flagged as spam. This may result in a drop in follower count, as well as incomplete or slow order delivery. If the Customer experiences drops within the first 30 days of purchase, the Company will gladly refill the Service in accordance with the selected package descriptions.
Refunds due to Poor Service
Refund requests based on the quality of the delivered followers or likes are handled on an individual basis. Requests may include, but are not limited to, the number of followers and/or likes. While the Company makes every effort to provide Services through the Intermediary, the Company is under no obligation to honour refund requests in these circumstances.
Refunds for Unexpected Services
If a customer requests a refund because the service was not as expected, the Company will honour such requests at its sole discretion. This means that they are not guaranteed and are reviewed on an individual basis. As such, and while the Company strives to provide the best Services possible, the Company is under no obligation to honour refund requests if the Customer claims the service was not as expected.
Refunds for Cancellations Made Late
If the Customer cancels a Billing Agreement with the Company late, the Company may be able to honour the refund request at its sole discretion. Most of the time, the Customer is offered Services for the remainder of the paid period. If a cancellation occurs outside of the Company’s reasonable timeframe, the Customer may be eligible for a refund.
Refunds for duplicate or incorrect charges
If the Customer enters an additional payment and/or billing agreement with the Company, the first payment and/or billing agreement may be rendered obsolete, and the Customer may be double charged by mistake. In such cases, the Company will always make every effort to refund the Customer within a reasonable timeframe determined by the Company. If the Customer receives the Service, this is not applicable.
If you believe you are entitled to a refund, please contact our support team with full details of your request. While we try to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually only given in extreme cases. Refunds may take up to 15 days to process depending on your credit card/payment processor provider.